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CleverPsych Practice Management System

Free software for psychologists and other allied health professionals who run their own practices


The system  enables you to record your clients, appointments, services, referring doctors,  associates and organisations, and has the aim of  making operations like generating standard letters, sending reminders, claiming from government and insurance companies, and reporting income, much easier.

CleverPsych practice management system

We developed CleverPsych to run our own psychology practice, and have been using it since 2007. The software is suitable to manage your single practitioner practice, particularly if you are a psychologist or other allied health professional.

Download CleverPsych

CleverPsych is free, and can be downloaded from SourceForge. Look in the Files tab for download and installation instructions, and how to set up CleverPsych for your practice.

You can try out CleverPsych  with the demonstration system, and then start using it for your clients. The software usually runs directly on your Windows, Mac or Linux computer.

The latest CleverPsych is version 12.5, released March 2021.

There are some Australian MEDICARE features which appear if you are located in an Australian time zone.

CleverPsych Features

Follow these links to find how to manage your practice

Clients and Appointments
Services
Organisations
Referrers
Associates
Diary
Filtering
Documents
Reports
Histograms
Plots
Relationships
Mail and SMS
Reminders
Daily Clients
Configuration
External Web Sites
Windows Download
Mac OS Download
Linux Download
Download Problems
Tutorial videos
Running CleverPsych
Set up your practice
File System
Cloud Services
Execution in Browsers
About Us
Contact us
FAQ
Updates
Guarantee
Java source code
Medicare

How we manage our practice

We continually develop the CleverPsych software to help us run our practice. It reflects the way we operate and our experience over 15 years. The software highlights errors and flags tasks. Practice settings are held in configuration files that are edited.

We are a Clinical psychologist, an office manager who works part time, and a retired software developer (and husband of the psych) who looks after the computer system and book keeping. We run the practice so the psychologist can concentrate on her clients' needs and professional requirements.

Our new clients typically arrive with a referral from their doctor. Our books are closed, and demand is huge, especially with covid lock downs.
Our office manager filters new clients. We give priority to those whose doctors contact us, or have serious or interesting problems. We do not give reports or letters to clients who we have not seen several times e.g. we do not take new clients who just want a letter for court and have no interest in therapy.

New clients must sign intake forms which describe our services and costs, and give permission for actions. Both parents or guardians must sign for a child. Government regulatory agencies facilitate submission of malicious complaints, so you need to protect yourself; we are careful of clients who have had vicious relationship breakdowns, especially where children are a major issue. We are careful that we can maintain client confidentiality within families. We must have email addresses so we can prove correspondence has been sent.

New clients are given a 1.5 hour first appointment and their basic details recorded via the software. When they attend, their situation and therapy is discussed, and it is established whether they want to come again. If so, relevant details are collected that can be entered into CleverPsych, and some future appointments scheduled. The software indicates what must be done and client information that must be entered.

Clients have a type, which is often determined how we are paid e.g. private, insurance, medicare etc. They also have a status e.g. new client, waiting for appointment, treatment complete.

Clients typically phone to make appointments for 1 hour sessions at our office. Theoretically this is for 50 minutes + 10 minutes administration. Appointments are time based, and there are variations e.g. 30 minute sessions, video calls, out-of-office. We find it easier to maintain a standard paper diary and regularly keep the software diary synchronised.

Appointments appear in the CleverPsych diary. There can also be group appointments e.g. for addicts (but we do not run courses). There are also services e.g. writing reports and letters, and you can allocate your time to these in the diary.

CleverPsych can be configured for your Email address and to send SMS messages using an email-to-sms provider.

We get email and SMS messages every work night listing the appointments for the next day.

No-shows are a major problem for us, but this is largely our fault, as we are too lenient. Clients are reminded the day before an appointment, and they reply "Y" they are coming, "N" if not, or "V" if they want a video session. This gives our office manager time to schedule someone else from the wait list if they are not attending. Both SMS and Email reminders are sent, as we find that clients often change their phone numbers without advising us, or they have no credit and cannot reply. We can flag problem clients, and they are sent another reminder just before the appointment.

We set the maximum numbers of appointments in referrals and per year for each client to make sure we do not exceed the number of sessions, and to indicate when to write to doctors.

At the end of an appointment, the client usually pays; we use our bank EFTPOS terminal to accept payment. In most cases we submit a claim to MEDICARE, and the benefit soon arrives in our bank account. An invoice or receipt can be printed. The appointment status is set in the system e.g. claimed, paid, invoiced, owed etc

Our office manager will later do any follow up processing e.g. sending invoices to insurance companies or claiming through web sites (there are facilities for easy copying to web pages). The software highlights what needs to be done.

We use the templates that come with CleverPsych and some for our practice to generate letters and report outlines. We have modified templates (using Word) to add our headers and logos.

The software can print reports and display diagrams of practice activity, but does not provide accounting facilities as there are plenty of commercial applications that cost a few dollars / month.

We put all payments through our business bank account and use Quickbooks for general business accounting, payroll and tax. Quickbooks accesses and  processes the bank transactions according to rules we have set up, and it all happens without much effort.

We store all the software directories on Dropbox, so everything is automatically backed up and we can run a copy of the system from home. The software supports One Drive, Google Drive and Dropbox but any other Cloud storage could be used.

We have had other psychologists working in our office and sharing the facilities and manager. We simply ran another version of CleverPsych to support their clients.

CleverPsych Limitations


The software is not suitable for: